Customer Care Operations (SLC)
On-siteSalt Lake City, Utah, United States
Job Summary
Answer phones, make copies, and perform data entry to support Service Center Operations. Respond promptly to internal and external inquiries regarding routes, deliveries, and pickups while acknowledging and resolving customer complaints. Warm transfer calls to appropriate departments and assist will-call customers in picking up freight. Perform standard reports, interface with customers via telephone, email, web, and in person, and assist in loading or unloading freight as needed. Adhere to OSHA, Department of Transportation, and federal/state regulations. Work on-site in a comfortable office environment with occasional exposure to site conditions.
Required Qualifications
- 1-3 years Clerical Experience
- preference in the transportation industry
- Computer literacy
- Consistently maintains excellent personal attendance records
- Sit for long periods of time
- Manual dexterity to operate a computer and other office machines
- Clear and understandable speaking voice for the purposes of telephone communication
- Climb stairs
- Occasionally stoop, kneel, or crouch
- Correctable vision and hearing
Desired Qualifications
- Warehouse and WMS experience
- AS400 experience
- Dispatching experience
- Forklift certification
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