Customer Care Manager
HybridWesterville, Ohio, United States
Job Summary
Customer Care Manager at VPL, a healthcare logistics technology company, responsible for clearly articulating technology and product usage to business and technical users, solving complex problems, driving customer success, and managing multiple projects with strong written and verbal communication. The role requires understanding of business processes, ability to engage internal teams and customers, and a proactive, customer-focused approach to freight management and specialty pharmacy topics. This position is located in the United States (excluding CA, WA, OR, NY, and CO) with a hybrid remote arrangement in Westerville, Ohio.
Required Qualifications
- Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
- Experience using a Customer Relationship Management (CRM) system
- Excellent oral and written communications skills
- Experience with Microsoft Office
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