Customer Care Manager - State Farm Agent Team Member
$40,000–$60,000 year
On-siteDubuque, Iowa, United States
Dubuque, Iowa, United StatesOn-siteFull Time$40,000–$60,000 yearEnterprise
Full TimeEnterprise
Job Summary
Manage customer inquiries and support daily service activities while coordinating team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews, then track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives to ensure a positive experience for customers navigating claims or plan personalization. This role focuses on communication, organization, and coordination within Lane Madsen - State Farm Agent's Dubuque, IA location.
Required Qualifications
- Excellent communication and organizational skills
- Strong attention to detail with the ability to manage multiple priorities
- Must be able to obtain applicable state insurance licenses
Desired Qualifications
- Prior experience in customer service, office management, or administrative support preferred
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