Customer Care Manager - State Farm Agent Team Member
On-siteAthens, Alabama, United States
Job Summary
Manage customer inquiries and support daily service activities, including coordinating team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews while tracking service metrics and reporting progress to the agent. Support community engagement and customer outreach initiatives to ensure a positive experience for clients navigating claims or personalizing plans. This role requires excellent communication and organizational skills, with a preference for prior experience in customer service or office management. Must be able to obtain applicable state insurance licenses. Located in Athens, AL.
Required Qualifications
- Excellent communication and organizational skills
- Strong attention to detail with the ability to manage multiple priorities
- Must be able to obtain applicable state insurance licenses
Desired Qualifications
- Prior experience in customer service, office management, or administrative support preferred
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