Customer Care Manager - Account Management (Security & Administration)

Resolve production tickets end-to-end across chat, email, and video calls for non-VIP clients in the French market. Investigate account activity, company profiles, and transaction history to find accurate solutions, then proactively recommend products based on client needs. Partner with Product and Tech to resolve bugs and feature requests, while contributing to internal projects like improving CRM workflows and databases. Work outside standard hours and on weekends when clients require support. This role offers hands-on mentorship by Axelle, the Team Lead, with a clear path toward product or project ownership.