Customer Care/Logistics Lead
$50,000–$50,000 year
On-siteSunrise, Florida, United States
Job Summary
Answer customer inquiries, troubleshoot problems, and maintain satisfaction by serving as a problem-solving resource. Assist in developing new processes and procedures to streamline efficiency, while contributing to and implementing department policies. Document and create process material as needed. Manage logistics operations from the Sunrise Florida office, acting as the point person for shipping and receiving phones, including inventory management and organization. Work after hours as an escalated point of contact, covering weekends and holidays as required. Lift 20 lb boxes and travel within South Florida to multiple locations as needed.
Required Qualifications
- above average proficiency in MS Excel and MS Word
- 3 years of telecommunications customer care experience
- Preferably in wireless telecom
- excellent communication and organizational skills
- willingness to work after hours as an escalated point of contact
- coverage on weekends and holidays as needed
- based in the South Florida area
- ability to work as needed in our Sunrise Florida office
- ability to lift 20 lbs. boxes as needed
- valid driver's license
- ability to travel within South Florida to multiple locations as needed
- willingness to do whatever it takes to get the job done
- can do attitude
- customer first mindset
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