Customer Care Expert - French Market

Customer Care Expert at Wix delivering French-language support to a global user base via calls, chats, and email. Understand user business goals, guide them through Wix sites and services, resolve problems, and expose additional ways to achieve success online. Analyze user behavior and content relevance to enhance satisfaction, maintain positive relations, and collaborate cross-functionally with Product and other teams. Must be fully proficient in French and fluent in English, with 1+ years of customer service experience. Located and eligible to work full-time in Ireland, with hybrid work options ( Dublin office minimum 2 days/week ). Demonstrates proactive problem-solving, independent initiative, excellent communication, fast learning, and a curious mindset toward user needs. Submit CV in English. Tech-savvy and eager to explore new technologies.