Customer Care Executive
$30,000–$50,000 year
On-siteKolkata, West Bengal, India
Job Summary
Communicate with customers across various channels, ensuring satisfaction and resolving complaints by coordinating with stakeholders. Guide new customers through onboarding while maintaining project documentation, including plans, schedules, and reports. Record all customer interactions clearly and ensure compliance for internal and external projects. Leverage strong product knowledge and negotiation skills to support end clients and foster collaboration between departments. Work flexible hours, potentially remotely, with access to medical insurance and leadership development opportunities within a global team focused on creating exceptional product experiences.
Required Qualifications
- excellent written and verbal communication skills
- exceptional relation building skills
- self-starters
- ability to excel in a fast-paced environment
- Strong written and oral communication skills
- Proficiency in MS Office / Google suite
- working knowledge of CRM platforms
- Proficiency in maintaining CRM
- creating time-based reports
- Excellent English communication skills (verbal and written)
- Proficiency in Word, Excel, and Presentation skills
- Negotiation Skills
- appropriate business acumen
Desired Qualifications
- Knowledge of Web/Mobile Development Technologies
- Experience of Project Management Tools like Basecamp, Zoho Projects
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