Customer Care - eCommerce, Guide
On-siteWaterloo, Wisconsin, United States
Waterloo, Wisconsin, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct customer support via email, phone, live chat, and video for the Trek eCommerce team, acting as a resource for product and technical questions with empathy and urgency. Help customers select bikes and accessories, partner with retail shops to solve rider issues, and utilize databases to research inquiries. Continuously learn processes, suggest improvements, and communicate feedback to Product Managers. Requires strong hospitality skills, technical bicycle knowledge, and the ability to build relationships. Schedule includes weekends with two consecutive days off, running 10:00am-7:00pm CST.
Required Qualifications
- Love all things bikes and cycling
- Excellent hospitality and communication skills through phones and online chat
- Technical understanding of bicycles and bicycle repair
- Comfortable working with multiple computer programs and applications
- Must be able to build and maintain strong relationships
- Strong desire to contribute to an outstanding customer service organization within the bicycle industry
- Internet Speed: At least 100 MBs download and upload speeds
- Looking to support weekends while still giving two days off in a row
- Schedule to be 10:00am-7:00pm CST
Desired Qualifications
- If you're really into bikes, that's great
- If you're not (yet), that's great too
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