Customer Care Coordinator (San Francisco)
$44,720–$47,840 year
On-site · San Francisco, California, United States
Job Summary
Customer Care Coordinator role in San Francisco supporting Property Management with administrative and security duties. Responsibilities include welcoming residents and guests, guiding visitors, enforcing policies, liaison between clients and staff, assisting with leasing information and tours, collecting resident feedback, handling mail and packages, using RentCafe CRM to manage interactions, conducting building patrols and monitoring video surveillance, ensuring lobby areas are secure, reporting suspicious activity, and supporting Life Safety and general operations. Required skills include customer service or sales experience, security and safety awareness, basic Office Suite proficiency (Excel, Word, Outlook), strong communication, a flexible schedule, and, as a plus, experience with Yardi and bilingual Spanish/English.
Required Qualifications
- Customer service or sales experience
- Experience in Security and Safety Management
- Basic knowledge of Microsoft Office Suite, including Excel, Word, Outlook
- Demonstrate computer literacy
- Flexible schedule and positive attitude
- Experience with Yardi is a plus
- Bilingual (Spanish / English) is a plus
- Communicate clearly and effectively in person, in writing, and on phone
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