Customer Care Coordinator

Act as the on-going point of contact for homeowners from post-purchase through post-warranty periods, responding to inquiries and directing them to appropriate departments. Prepare lot files, sub-lists, sequence sheets, and color schemes to assist Customer Care Representatives while maintaining records for Pre-Carpet Walks, New Home Orientations, Service Work Orders, HOA, and e-blasts. Collaborate cross-functionally to create project information portals, generate aging and survey reports, and escalate complex claims. Manage inventory, distribute supplies and uniforms, and organize department literature. This role requires both office and field work, including lifting up to 50 pounds and operating a motor vehicle, with potential exposure to construction terrain and hazardous materials.