Customer Care Coordinator-Order Experience I
On-siteDallas, Texas, United States
Job Summary
Receive and implement new equipment requests, verify insurance eligibility, and coordinate timely service provision. Assist customers with orders by obtaining demographics, entering accurate data into the order processing system, and progressing requests to completion. Respond to inquiries and complaints, resolve issues without transfers, and coordinate scheduling for evaluations and adjustments. Communicate financial responsibilities and obtain necessary medical documentation to secure funding. Meet productivity standards and participate in department initiatives to improve results. Work in a fast-paced environment handling multiple priorities while adhering to confidentiality and compliance policies.
Required Qualifications
- High school diploma or general education degree (GED) or equivalent combination of experience and education.
- Minimum one year of customer service experience.
- Ability to work overtime as needed.
Desired Qualifications
- Strong communication skills, both written and verbal
- Strong listening, organization and priority setting skills
- Ability to work in a fast-paced environment and juggle multiple priorities
- Ability to think quickly, assess a situation and make a sound decision
- Ability to provide best-in-class customer service
- Working knowledge of service order processing experience
- Knowledge of complex rehab equipment and products
- Prior experience working in durable medical equipment industry
- Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers
- Knowledge of MS Word, Excel, PowerPoint, and Outlook
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.