Customer Care Coordinator
On-site · San Francisco, California, United States
Job Summary
The Customer Care Coordinator provides essential administrative and security support to the Property Management Team. Responsibilities include welcoming residents and guests, guiding visitors, enforcing visitor policies, liaising between clients and company personnel, answering calls, assisting with mail and package distribution, and supporting Property Management and Leasing teams. The role requires a flexible schedule, customer service experience, and effective communication skills. The Coordinator is also responsible for patrolling the building, monitoring surveillance, reporting suspicious activities, ensuring safety compliance, and maintaining the reception area.
Required Qualifications
- Clear and effective communication in person, writing, and on phone
- Ability to perform essential job functions consistent with ADA, FMLA and other standards
- Ability to maintain regular, punctual attendance
Desired Qualifications
- Experience in Security and Safety Management
- Basic knowledge of Microsoft Office
- Customer service or sales experience
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