Customer Care Coordinator/Manager - Home Care
Hybrid · Adelaide, South Australia, Australia
Job Summary
Coordinate and manage customer care for home care clients in Adelaide, acting as the main point of contact for new and existing clients. Conduct assessments and develop personalised care plans to support independence and wellbeing, delivering a mix of face-to-face visits (using your own vehicle) and phone-based check-ins. Build and maintain relationships with clients and families to understand needs and preferences, monitor service delivery through regular reviews, and collaborate with clinical teams to ensure efficient care delivery. The role involves delivering high-quality, personalised support and guiding clients through their aged care journey, with hybrid work arrangements and a supportive, diverse workplace.
Required Qualifications
- Experience in Service Coordination, Rostering Coordination, Care Coordination or Client Services within healthcare, NDIS or aged care environments
Desired Qualifications
- Registered Nurse (RN)
- Enrolled Nurse (EN)
- Care Coordination or Client Services experience
- NDIS or aged care environment experience
- clinical coordination experience
- ability to travel using own vehicle
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