Customer Care Coordinator
On-siteSterling, Virginia, United States
Job Summary
Coordinate all aspects of the move by acting as a liaison between sales representatives and clients to ensure high-quality service delivery. Maintain accurate working files, process service and schedule changes, and update client records while communicating throughout the move process via phone and email. Interpret sales agreements and vendor contracts to ensure relocation activities align with contractual and industry guidelines. Support the pre-sales process by promoting and selling ancillary services. This role requires proficiency in MS Windows-based software and strong administrative skills. JK Benefits offers comprehensive medical, dental, and vision insurance, along with a 401(k) plan, tuition reimbursement, and various wellness benefits.
Required Qualifications
- Minimum of 2–3 years of customer service and office/clerical experience
- Proficient using MS Windows-based software applications
- High school diploma or equivalent
- Strong customer service, follow-up, communication (verbal and written), and administrative skills
- Friendly demeanor with the ability to engage clients and build strong relationships to encourage ongoing business activities
- Proven problem-solving, analytical, and decision-making skills
- Ability to work in a fast-paced, multi-tasked, and technology-focused environment
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