Customer Care Coordinator
$45,000–$55,000 year
On-siteCourtice, Ontario, Canada
Job Summary
Manage incoming customer inquiries via phone and email, processing orders, resolving issues, and escalating technical product or battery application questions. Accurately enter customer data and communications into internal systems while monitoring open orders and inventory to prevent back orders. Administer escalations, support warranty processing, and handle billing, returns, and credit memos. Identify trends and process improvement opportunities to contribute to service business growth. This 100% on-site role in Courtice, ON, requires 3-5 years of customer service experience and offers a salary range of $45,000 to $55,000.
Required Qualifications
- 3-5 years of customer service experience
- Strong customer service orientation
- Strong sense of urgency
- Excellent telephone communication skills
- Strong ability to communicate in English (reading, writing, and speaking)
- Highly organized
- Strong prioritization and time-management abilities
- Calm and composed under pressure
- Positive, professional, and collaborative team player
- Able to navigate Microsoft Office (Outlook, Word, and Excel) with strong documentation skills
- Ability to learn and adapt to new computer systems and applications
- Background checks including criminal checks and professional references
- Legally eligible to work in Canada
Desired Qualifications
- experience with ERP systems such as SAP
- Battery, automotive, or related industry experience
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