Customer Care Coordinator - Delivery Sched. I (CCCDSI)
$41,538–$58,136 year
On-siteLombard, Illinois, United States
Lombard, Illinois, United StatesOn-siteFull Time$41,538–$58,136 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Schedule deliveries and coordinate timely provision of services for Rehab and Aftersale order types. Assist customers, referral sources, and team members with scheduling, enter and maintain accurate data in order tracking systems, and communicate to find optimal appointment availability. Respond to inquiries in a timely manner, resolve issues without transfers, and de-escalate customers whenever possible. Meet productivity standards, participate in Rehab initiatives, and provide excellent customer service for internal and external stakeholders. Work overtime as needed.
Required Qualifications
- High school diploma or general education degree (GED) or equivalent combination of experience and education.
- Minimum one year of customer service experience or dispatching/routing experience.
- Ability to work overtime as needed.
- Candidates are required to pass a drug test before beginning employment.
Desired Qualifications
- Strong communication skills, both written and verbal
- Strong listening, organization and priority setting skills.
- Ability to work in a fast-paced environment and juggle multiple priorities.
- Ability to think quickly, assess a situation and make a sound decision.
- Ability to provide best-in-class customer service
- Knowledge of complex rehab equipment and products
- Prior experience working in durable medical equipment industry
- Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
- Knowledge of MS Word, Excel, PowerPoint, and Outlook
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.