Customer Care & Community Manager - Italian & Spanish (m/f/d)
HybridBerlin, State of Berlin, Germany
EXPIREDBerlin, State of Berlin, GermanyHybridFull TimeConsumer GoodsSmall
Full TimeSmallConsumer Goods
Job Summary
Answer inquiries via email, social media, and other platforms for Italian and Spanish-speaking customers while delivering exceptional service. Engage with and nurture the community on social media to create a positive, inclusive environment. Collaborate with internal operations, product, and brand teams to collect and share customer feedback and derive useful insights. This role supports Yepoda's clean K-Beauty brand, which is available at Sephora Europe and operates out of Berlin.
Required Qualifications
- Fluency in Italian (C1/C2 level or equivalent)
- Fluency in Spanish (B1/B2)
- Strong proficiency in English or vice versa
- Educational background in Media Management, Marketing, Communication, or related studies
- Previous experience in customer service/customer facing roles
- Outstanding written and verbal communication skills
- Basic awareness of data privacy / GDPR principles, or willingness to learn
Desired Qualifications
- Previous experience collaborating in international and multicultural settings is highly valued
- Familiarity with tools like Google Workspace, Microsoft Office, and ticketing systems (we run on Gorgias)
- Proficiency in using and integrating a variety of platforms and tools into everyday tasks is a plus
- Passion for beauty, delivering great experiences, and community building
- Genuine interest in K-beauty and skincare
- Comfort engaging with a young, digitally-native customer base as well as customers who are not that familiar with e-commerce
- A collaborative team player who thrives in a fast-paced start-up environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.