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Serenity Mental Health CentersPosted 1 month ago

Customer Care Coach

$47,840–$62,400 year

On-siteScottsdale, Arizona, United States

Full TimeHigh School Or EquivalentMedium

Job Summary

Work one-on-one with individuals throughout the day, guiding participants through scheduled sessions using specialized program tools and technology. Help individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building. Prepare daily plans to help participants get the most value from each session, while tracking progress and updating internal records to keep the team aligned. Create a calm, welcoming environment where people feel comfortable and supported. Requires 2+ years of full-time professional experience, strong interpersonal skills, and clear communication abilities. Authorization to work in the United States is required.

Required Qualifications

  • 2+ years of full-time professional experience
  • Strong interpersonal skills
  • naturally positive, people-focused attitude
  • Clear communication skills both in person and in writing
  • Ability to remain calm and supportive in fast-paced environments
  • Willingness to learn, grow, and accept feedback
  • Authorization to work in the United States
  • Employment is contingent upon successful completion of background checks
  • Employment is contingent upon successful completion of drug screening

Desired Qualifications

  • demonstrating reliability and strong work ethic

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