Customer Care Center Specialist (Bilingual)
$37,440–$37,440 year
On-siteDallas, Texas, United States or Lone Star Lamar County, Texas, United States
Job Summary
Answer incoming calls from branch offices and assist customers with inquiries regarding SPCA of Texas accounts, services, products, fees, and branch locations. Make outbound calls to remind customers of scheduled appointments and field questions about website information. Search for and enter information while managing multiple open browser windows and on the phone. Reply to customer emails and voicemails by end of day, confirm clinic appointments two days in advance, and maintain daily activity reports. Ensure all email requests and voicemails are responded to before 5:00 PM daily. Meet monthly performance measures and demonstrate the organization's core values as a professional ambassador. Work Monday through Friday from 8am to 5pm with a minimum of five days in the office.
Required Qualifications
- Two years experience in a high volume call center setting
- Must be bilingual
- Strong telephone communication and interpersonal skills due to the heavy phone use this job entails
- Effective verbal and written communication
- Organize, prioritize and manage multiple tasks
- Set and meet deadlines
- Work autonomously and perform well under pressure
- Detail-oriented and resourceful
- Ability to work in a fast-paced environment, maintaining energy through often-times repetitive tasks
- Ability to keep information confidential
- Must demonstrate the Core Values of the SPCA of Texas on and off the job
- Must be a professional representation of the SPCA of Texas
- Must be able to accurately field basic questions regarding SPCA of Texas services and programs
- Must ensure all email requests and voicemails are responded to before 5:00 daily
- Must ensure all clinic appointments are confirmed two days in advance before leaving
- Must meet/exceed monthly performance measures
- Must be able to regularly lift and/or move up to 40 pounds
- A minimum of (5) days a week in the office
Desired Qualifications
- Two years of college preferred
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