Customer Care Call Advisor
Newcastle upon Tyne, England, United KingdomOn-siteFull Time$24,000–$50,000 yearEntry LevelNot SpecifiedEnterprise
Job Summary
Join Verisure as a Customer Care Call Advisor, where you will work in a call center environment making outbound calls to retain customers and handle escalated complaints. Responsible for establishing strong relationships and ensuring customer satisfaction, you will liaise with other departments and update customer records. Essential skills include prior call center experience, confidence in managing complaints, strong computer skills, excellent communication, attention to detail, and a customer-oriented approach. Enjoy a starting salary of £24,000, increasing with role progression, alongside uncapped commission opportunities.
Required Qualifications
- Experience in a call centre environment
- Confident dealing with high-level complaints
- Strong computer and MS Office skills
- Excellent communication skills with a problem-solving attitude
- Attention to detail
- Customer-oriented with a passion for providing an amazing experience
- Ability to multitask effectively while maintaining high service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Additional Requirements
- ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.