Customer Care Associate (Oxford, MS)
$38,480–$40,560 year
Hybrid · Oxford, Mississippi, United States
Oxford, Mississippi, United StatesHybridContract$38,480–$40,560 yearMid LevelHigh School Or EquivalentUnknown
Type
Contract
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Customer Service Associate on a 3-6 month contract-to-hire in Oxford, MS. Responds to inbound customer inquiries via phone, email, and chat; uses up to 10 systems to research and resolve issues; documents interactions; participates in new-hire training; meets client service levels and production/quality targets; demonstrates strong written and verbal communication, active listening, and problem-solving in a fast-paced, high-volume environment.
Required Qualifications
- High school diploma or GED or equivalent required; bachelor's degree preferred
- 3+ years previous experience in a customer support role required
- Strong written and verbal communication skills
- Experience with multiple systems and ability to multitask
- Typing ability 35 wpm+
- Ability to work in a fast-paced, high-volume environment
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