Customer Care Associate
On-siteHouston, Texas, United States
EXPIREDHouston, Texas, United StatesOn-siteFull TimeEntry LevelSmall
Full TimeEntry LevelSmall
Job Summary
Manage pre-assigned key accounts by securing orders, generating sales, and collaborating with the sales team to onboard and integrate new clients. Champion the customer experience across the full order to cash cycle by maintaining accurate customer records, managing order delays and back orders, and executing proactive engagement techniques. Reply to customer emails professionally and promptly while partnering on complex opportunities and handling special requests with Operations.
Required Qualifications
- The ability to effectively set and manage multiple priorities as well as strong time-management skills
- Excellent communication and interpersonal skills
- Exceptional customer service skills; good listener, excellent follow-up and follow through and willing to support and help others
- Diligent, efficient, motivated, extremely well organized and proactive
- A positive can-do attitude
- Analytical mindset when facing complex issues
- 1-3 successful years in a customer facing role
- Must successfully complete a drug test and background check
- Must agree to receive communication and other digital exchanges via email, text, and phone
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