Customer Care Associate – In Office (7/7 start)
$41,600–$41,600 year
On-site · Tempe, Arizona, United States
Job Summary
In Office Customer Care Associate role in a property-management environment, handling prospective and current resident inquiries via phone and email during a 60-day training period. After training, position progresses to Tier 1 customer care, with responsibilities including resolving product/service issues, escalating complex problems to Tier 2, documenting interactions, and contributing to knowledge-base articles. Requires strong communication, high-volume task management, and collaboration with cross-functional teams; position is onsite in Tempe, AZ with $20/hour base pay plus a 5% quarterly bonus and a comprehensive benefits package. Job emphasizes customer service excellence, problem solving, and ongoing professional development; background check and drug screen are prerequisites.
Required Qualifications
- 1-2 years of experience in a customer support role within a call center environment
- Excellent communication skills
- Familiarity with Salesforce or similar CRM tools is a plus, but not required
Additional Requirements
- Employment with Progress Residential is conditional on a satisfactory background and drug screen.
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