Customer Care Associate II
$31,660–$47,485 year
RemoteUnited States
Job Summary
Facilitate, analyze, and resolve customer issues through phone, email, and chat channels. Service a suite of absence products including short-term disability, state disability, state paid family leave, and the Family Medical Leave Act. Initiate new absences for members and answer questions about current benefits and claims. Serve as a company ambassador by delivering exceptional customer service and collaborating across teams to solve issues. De-escalate situations involving dissatisfied customers while ensuring needs are fulfilled in a timely and satisfactory fashion. Work from home with a minimum internet speed of 50/25 Mbps.
Required Qualifications
- High School Diploma
- Minimum internet speed of 50/25 Mbps
- Private and secure workspace free from interruptions
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong time management and organizational skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future
Desired Qualifications
- Associate Degree or bachelor's degree preferred
- Experience in a service-related industry
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