Customer Care Associate
$33,280–$35,360 year
On-siteWixom, Michigan, United States
Job Summary
Provide exceptional customer service for both internal and external customers seeking information or assistance. Collaborate with Sales, Parts, and Service departments to resolve outstanding customer issues that may negatively impact the overall relationship. Respond to inquiries and perform internal and external follow-ups as needed, documenting all interactions to maintain performance standards. Measure customer satisfaction rates using Listen360 software to analyze engagement and feedback. Manage difficult or emotional situations with sound judgment while handling large call volumes. Requires a high school diploma, proficiency with Microsoft Office, and strong verbal and written communication skills. Full-time role with competitive hourly pay and comprehensive benefits including medical, dental, vision, and 401k matching.
Required Qualifications
- Minimum of High School diploma
- Ability to manage difficult or emotional customer situations and use sound judgement when making decisions
- Exceptional and consistent customer service dealing with large call volumes
- Proficient with Microsoft Office suite
- Strong interpersonal skills and communication abilities, both written and verbal
- Ability to multitask and complete tasks in a timely and efficient manner
- A positive team-player, who welcomes feedback, builds morale and balances team and individual responsibilities
- Reliable and strong work ethic
- Professional appearance
Desired Qualifications
- Associate's degree
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