Customer Care Associate - Commercial team, Geisinger Health Plan (Eastern Standard Time Zone resident)

Customer Care Associate for Geisinger Health Plan's Commercial team. Duties include delivering outstanding customer service by answering questions, resolving concerns, educating members about plans and processes, serving as a primary contact, documenting interactions, coordinating with internal teams, and participating in outbound calls to resolve complex benefits and eligibility issues. Roles operate in an office/remote-friendly environment with a focus on accurate documentation, effective communication, and ensuring member satisfaction. Training class in August 2026; remote work from home in Pennsylvania with a standard daytime schedule.