Customer Care Assoc. I
On-siteManila, Metro Manila, Philippines
Job Summary
Respond to inbound calls from RealPage residents regarding insurance policies, payments, billing inquiries, website troubleshooting, and claims coverage. Process policyholder servicing transactions accurately while adhering to Department of Insurance regulations, carrier guidelines, and internal procedures. Evaluate and manage payment plans and alternative arrangements using proprietary CRM and billing systems. Maintain product, procedural, and technical knowledge through online reference materials and document all customer interactions. Manage time effectively to meet service levels and work flexible hours including overtime as scheduled.
Required Qualifications
- Excellent customer service and verbal/written communication skills
- Strong computer skills in PCs and Internet computing
- Ability to type at least 30 words per minute and accurately capture detailed information
- Excellent problem-solving skills
- Computer literate, working knowledge of Microsoft programs including Outlook, Excel, and Word, and proprietary company systems
- Able to sit or stand for frequent periods in the same location with some opportunity to move about
- Flexible with work hours to meet Contact Center hours of operation and workload needs as manager schedules (including availability to work overtime as required)
Desired Qualifications
- Previous insurance experience preferred but not required
- Minimum of 1 to 2 years experience in a call center or customer service role highly desired
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