CUSTOMER CARE ASSISTANT-WBG OPERATIONS (OPS)-Customer Service Desk
On-siteMumbai, Maharashtra, India
Mumbai, Maharashtra, IndiaOn-siteFull TimeBachelors DegreeBanking ServicesLarge
Full TimeBachelors DegreeLargeBanking Services
Job Summary
Process Letters of Credit, Bank Guarantees, and documentary collections by scrutinizing transaction documents for compliance with RBI guidelines and UCP 600. Scrutinize transaction documents for completeness and ensure accurate data entry and record maintenance in operational systems. Resolve customer queries regarding trade finance transactions while coordinating with branch teams and relationship managers for smooth execution. Monitor pending cases to ensure timely closure and escalate operational risks promptly. Maintain audit-ready documentation and participate in process improvement initiatives to enhance efficiency.
Required Qualifications
- Graduation
- 2 to 4 years of experience in Banking Operations, Trade Finance Operations, or related financial services roles
- Fresh graduates with strong academic credentials and interest in Trade Finance
- Basic understanding of Trade Finance products and banking operations
- Good communication and stakeholder management skills
- Strong attention to detail and analytical ability
- Ability to work within strict timelines and process-oriented environments
- Proficiency in MS Excel, MS Office, and banking applications
- Team player with a customer-centric approach
Desired Qualifications
- Commerce, Finance, Banking, Economics, Management, or related disciplines
- Knowledge of Import/Export documentation
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