Customer Care Assistant - Seasonal/Part-time
$52,000–$52,000 year
On-siteCharlotte, North Carolina, United States
Job Summary
Deliver warm, thoughtful customer experiences across email, phone, chat, and SMS by responding to inquiries about orders, shipping, delivery scheduling, product information, and rug care. Troubleshoot concerns and partner with internal teams to resolve issues quickly while maintaining high accuracy during a high-volume seasonal period. Learn Ernesta's products, policies, and systems to provide knowledgeable support and help customers feel confident throughout their purchasing journey. Work in-person at the Atherton Mills showroom in Charlotte, NC, during a temporary assignment from hire date through January 30th, 2027, up to 29 hours per week at up to $25/hour.
Required Qualifications
- 1–3 years of experience in customer service, hospitality, retail, or another customer-facing role
- Exceptional written and verbal communication skills
- Naturally empathetic with a passion for helping people and solving problems
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Comfortable learning new technology and working across multiple systems
- Detail-oriented with sound judgment and a positive, team-first attitude
- Availability to work a flexible schedule during the seasonal assignment, including occasional evenings or weekends in the showroom
- This is an in-person role, based out of our showroom located in Atherton Mills in Charlotte, NC
- In-person
- Part-time (up to 29 hours/week)
- Duration: Hire date through January 30th 2027
- Hourly Rate: up to $25/hour
Desired Qualifications
- Passion for home design, interiors, or creating exceptional customer experiences is a plus
- Experience using customer support platforms such as Gladly, Shopify, or Salesforce
- Experience supporting ecommerce or direct-to-consumer brands
- Interest in interior design, home décor, or architecture
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