Customer Care Assistant
$26,000–$28,000 year
On-siteCarlisle, England, United Kingdom
Job Summary
Act as the first point of contact for customer enquiries via telephone and email, managing queries from initial contact through to resolution. Follow up on outbound communications, maintain shared mailboxes, and ensure all enquiries are responded to within agreed service levels. Liaise with internal departments to resolve issues efficiently, investigate customer discrepancies, and produce accurate customer reports within required deadlines. Maintain records of all interactions and deliver a high standard of customer service while building positive relationships. This role requires excellent communication skills, problem-solving abilities, and proficiency in Microsoft Office, with a 40-hour week from Monday to Friday. Full training and ongoing support will be provided.
Required Qualifications
- Previous customer service or customer-facing experience is preferred
- Excellent written and verbal communication skills
- Professional and confident telephone manner
- Strong problem-solving skills with the ability to prioritise and resolve issues effectively
- Highly organised with excellent attention to detail
- Good IT skills, including Microsoft Office
- Ability to manage multiple tasks within a fast-paced environment
- Positive attitude with a customer-focused approach
- Ability to communicate effectively with customers and colleagues at all levels
- GCSEs (or equivalent), including English and Maths
Desired Qualifications
- Experience using CRM or customer management systems
- NVQ or equivalent qualification in Customer Service or a related discipline
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