Customer Care Assistant
On-siteSingapore, Singapore
Job Summary
Attend to merchant enquiries via phone, email, and live chat while providing basic troubleshooting support for payment terminals. Coordinate with field technicians for onsite service arrangements and update customer cases, job status, and service records in the system. Handle customer issues and complaints, offering appropriate solutions and follow-up to ensure timely closure. Escalate complex or unresolved cases to the team lead with relevant background information and maintain proper documentation of all interactions in the CRM/helpdesk system. Schedule includes Monday through Friday from 1:00 PM to 10:00 PM, with alternate Saturdays required and Sunday as a fixed off day. A six-week training period precedes full operations.
Required Qualifications
- Good communication skills
- customer-oriented mindset
- Comfortable handling a high volume of paperwork, case updates, and data entry
- Able to multitask and work under pressure in a structured environment
- Basic computer knowledge (Microsoft Word / Excel)
- Responsible
- detail-oriented
- willing to learn
- Able to work independently
- Able to work as part of a team
- Alternate Saturday required
- Sunday is a fixed off day
- One additional weekday off will be provided
Desired Qualifications
- Customer service experience (call center / support environment is an advantage)
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