Customer Care Area Manager
$65,007–$120,395 year
On-sitePlainfield, Illinois, United States
Job Summary
Customer Care Area Manager responsible for managing complex customer care claims for new home construction, from initial investigation through completion. Drives bid negotiations, vendor coordination, schedule and cost control, attorney communications, and on-site presence to ensure timely, quality repairs. Oversees vendor performance, reviews bids, maintains financial logs, approves repair-related costs, and provides proactive updates to homeowners and executives. Requires strong project management, construction knowledge (blueprints/engineering reports), field presence, and exceptional communication skills to maintain homeowner satisfaction and adherence to schedules.
Required Qualifications
- High School diploma or equivalent
- At least 5 years of experience in Project Management
- At least 5 years of experience in Customer Service
- Proficiency in reading and interpreting blueprints and engineering reports
- Valid driver’s license, a clean driving record, and valid auto insurance
- Excellent verbal and written communication skills
- Regular, in-person attendance at company communities/job sites and offices during regular work hours
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