Customer Care and Sales Advisor - I
On-site · New Roads, Louisiana, United States
Job Summary
Customer Care and Sales Advisor I provides inbound customer support and sales assistance within a designated region or store location. Responsibilities include handling billing inquiries, scheduling service, guiding product changes, resolving standard issues, retaining customers considering disconnects, upselling additional services, inputting orders, and following approved scripts. The role blends service and sales skills, emphasizing empathetic communication, issue resolution, and building trust with customers while meeting or exceeding sales activity goals. Requires on-site presence at a store location and a High School Diploma or GED, with strong communication and active listening abilities.
Required Qualifications
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions
- Strong communication and active listening skills
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Ability to remain composed and empathetic in high-pressure situations
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.