Customer Care and Sales Advisor - I
$28,808–$31,720 year
On-site · Cleveland, Mississippi, United States
Job Summary
Customer Care and Sales Advisor I role focusing on retention and customer care, responsible for handling inbound inquiries, assisting with billing questions, scheduling service, guiding product changes, and upselling compatible services. The role blends service and sales skills, requires empathetic listening, effective communication, ability to input orders accurately, follow scripts for consistency, and meet sales activity goals. Candidates should be able to resolve standard issues remotely or guide customers through resolution steps and contribute to retaining customers by understanding needs and offering appropriate solutions. This is an in-office position with a focus on delivering neighborly service and strengthening customer relationships within the designated region.
Required Qualifications
- High School Diploma or GED
- Ability to ask fact-finding questions
- Patience and professionalism in customer interactions
- Strong communication and active listening skills
- Ability to remain composed in high-pressure situations
- Willingness to learn about Cable One products and services
- Ability to sit for extended periods, use hands, talk, and hear
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