Customer Care and Sales Advisor - I
On-siteBiloxi, Mississippi, United States
Biloxi, Mississippi, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Respond to inbound customer inquiries via phone or ticketing systems by listening empathetically, asking fact-finding questions, and addressing billing, scheduling, and service removal requests. Perform entry-level sales and support tasks including negotiating household spend, upselling services, and arranging product returns or exchanges. Meet weekly and monthly sales activity goals while following approved scripts to build rapport and resolve issues remotely or through guided customer education. Handle add/change/delete requests in hosted platforms and assist with special projects as assigned.
Required Qualifications
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
- Must be able to lift up to 10 pounds
- Background screening clearance
- Drug screening clearance
- Reference check clearance
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.