Customer Care Analysts
On-site · São Paulo, São Paulo, Brazil
Job Summary
Customer Care Analyst located in São Paulo, Brazil, partnering with field service and commercial teams to coordinate service requests, orders, installations, and repairs while delivering data-driven insights. Responsibilities include monitoring field service activities, serving as the primary coordination point among customers, field service engineers, distributors, and commercial teams, supporting order processing and scheduling, generating reports and dashboards, identifying trends and improvement opportunities, and ensuring compliance with company policies and regulatory requirements. Requires a bachelor's degree and 2-4 years of experience in customer care or related operations, strong analytical skills, experience with order management/CRM/service management systems, proficient Excel/reporting skills, and effective communication with cross-functional teams; Portuguese fluency required with English preferred. Travel minimal.
Required Qualifications
- Bachelor's degree in Business Administration, Engineering, Supply Chain, Health Sciences, or a related field (required)
- 2-4 years of experience in customer care, customer service operations, field service support, or commercial operations
- Strong analytical skills with the ability to interpret service data and performance metrics
- Experience working with order management, CRM, or service management systems
- Clear, professional communication skills for interacting with customers and cross-functional teams
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
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