Customer Care Analysts
On-site · São Paulo, São Paulo, Brazil
Job Summary
Customer Care Analyst in São Paulo, Brazil supports the Commercial Field Service organization by coordinating service requests, orders, installations, and repairs, delivering timely and accurate customer-focused service. Serves as primary coordination point between customers, field service engineers, distributors, and commercial teams to resolve inquiries, support scheduling and case management, and generate dashboards and performance metrics to drive operational decisions. Requires 2-4 years of customer care or related experience, strong analytical and data-analysis capabilities, experience with order management, CRM, or service-management systems, and professional communication skills. Portuguese language is required; English preferred. Travel is minimal. The role emphasizes adherence to policies, quality standards, and regulatory requirements while applying Credo and leadership imperatives.
Required Qualifications
- Bachelor’s degree in Business Administration, Engineering, Supply Chain, Health Sciences, or related field (required)
- 2-4 years of experience in customer care, customer service operations, field service support, or commercial operations
- Strong analytical skills and ability to interpret service data and performance metrics
- Experience with order management, CRM, or service management systems
- Portuguese fluency; English at least intermediate (preferred)
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