Customer Care Agent (Remote)
RemoteUnited States
EXPIREDUnited StatesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Receive service requests via phone and email, monitor aging calls for timely updates, and invoice aged service calls daily. Handle 25+ incoming and 20+ outgoing calls per day while managing 40+ service tickets and 10+ aged invoices. Collaborate with third-party vendors and technicians to deliver service updates for assigned accounts and regions. Work a night shift in a remote setup. Join a growing managed office provider expanding IT, print, cloud, and security solutions nationwide.
Required Qualifications
- Positive, professional attitude and a team player
- Oral and Written Communication Skills
- Customer Service Skills
- Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology
- Schedule: Night Shift
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