Customer Care Agent/OEM Business
Remote · Porto, Porto, Portugal
Job Summary
Remote Customer Care Agent for Italian and English OEM customers. Responsibilities include processing and tracking orders from entry through fulfillment, providing order/invoice information, handling calls and emails, communicating pricing and availability, collaborating with international teams to meet deadlines, performing general administrative tasks, and supporting operational efficiency. Requires at least two years in customer service, fluent English and Italian, proficiency with Microsoft Office and CRM systems (Salesforce/SAP a plus), and strong communication and cross-functional collaboration skills.
Required Qualifications
- Minimum two years of experience in a customer service role focused on customer satisfaction
- Excellent communication skills in English and Italian, both spoken and written
- Proficiency in IT tools including Microsoft Office and CRM systems (Salesforce and SAP are a plus)
- Strong interpersonal and collaboration skills
- Self-motivated, task-oriented and adaptable to a dynamic environment
- Proven ability to multitask and thrive under pressure
- Driven by results and a passion for delivering excellent customer service
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