Customer Care Agent-Healthcare
On-siteCebu City, Central Visayas, Philippines
Job Summary
Resolve customer concerns and service/order issues via multiple work queues by researching, analyzing, and providing timely solutions. Identify workflow efficiencies and opportunities for improvement to enhance business processes and customer satisfaction. Serve as a liaison between management and customers to improve service productivity. Assist in developing, testing, and communicating operational policies and procedures. Mentor peers on improving customer support standards. Requires 1-3 years of customer support experience, a 4-year degree in business or management, strong communication skills, and the ability to work variable schedules and overtime.
Required Qualifications
- 1-3 years minimum experience in customer support / sales support or other contact center role
- Strong verbal and written communications and interpersonal skills
- Customer focused with the ability to work effectively and professionally with customers
- Regular, consistent, and punctual attendance
- Must be able to work variable schedule(s) and overtime, as necessary
- Team player within department, company, and network
- Basic level computer skills with basic Microsoft programs
Desired Qualifications
- 4-year degree in business, management, or related field, preferred
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