Customer Care Agent - Birmingham Airport
$26,436,800–$26,436,800 year
On-siteBirmingham, England, United Kingdom
Job Summary
Escort arriving and departing passengers with reduced mobility through the airport using wheelchairs, electric buggies, or caddies, while providing luggage assistance and accompanying family members as necessary. Maintain operational reliability by completing daily equipment check sheets, ensuring wheelchairs and buggies remain clean and tidy, and updating Centralised Control via IT handsets. Submit all necessary paperwork legibly and in a timely manner. Perform any additional reasonable duties assigned by operational management. Book a minimum of four shifts per week, with flexible start or finish times between 03:00am and 09:00am or 11:00am and 17:00pm.
Required Qualifications
- Great work ethic
- Excellent communication skills
- Strong Customer Service
- Self-motivated and willing to work using own initiative
- To multitask and remain calm under pressure
- UK Settled Status (If applicable)
- Proof of (current) Address
- Must be able to provide 5-year checkable history
Desired Qualifications
- Previous airport experience
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