Customer Care Agent - 8:00am - 5:00pm
On-siteBonner Springs, Kansas, United States
Job Summary
Answer incoming phone calls, faxes, emails, and customer requests while training staff and resolving complaints within time limits. Identify customer needs to achieve satisfaction, key new box information for accounts, and manage data entry including location changes and department assignments. File paperwork from the ready tray into customer folders and store previous month's files in VRC boxes by month-end. Go the extra mile to engage customers and work on special projects as required by management. This role supports the Customer Care Manager and Director of Operations in delivering proper service, requiring strong computer skills, 10-key proficiency, and the ability to tolerate seasonal temperature changes while standing or walking.
Required Qualifications
- One (1) years' experience
- Knowledge and ability-English and grammar
- Pleasant telephone voice/manner
- Ability to operate simple office equipment sufficiently to perform the job
- Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy
- Must have proven customer support experience
- Must know 10-key by touch
- Must be able to tolerate heat in the summer and cold in the winter
- Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs.
- Ability to multi-task, prioritize and manage time effectively
- Flexible, spontaneous, and able to deal with the unexpected
- Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered
- Must have some computer knowledge
- Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management
- Ability to work with external customers, potential customers, vendors, and suppliers
- Able to retain knowledge of services lines, prices, and delivery times
Desired Qualifications
- Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered
- Must have some computer knowledge
- Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management
- Ability to work with external customers, potential customers, vendors, and suppliers
- Able to retain knowledge of services lines, prices, and delivery times
- Ability to multi-task, prioritize and manage time effectively
- Flexible, spontaneous, and able to deal with the unexpected
- Must be able to tolerate heat in the summer and cold in the winter
- Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs.
- Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.