Customer Care Advocate | Sunday - Thursday (3pm - 11:30pm CST)
$42,968–$53,560 year
Remote · United States
Job Summary
Customer Care Advocate role handling front-line support in high-volume inbound contact center for patients/providers; responsibilities include verifying insurance, discussing coverage and payment options, troubleshooting product/service/enrollment issues, documenting interactions in Salesforce, maintaining patient/insurance records, and ensuring compliance with FDA/HIPAA; requires empathy, excellent communication, 40+ WPM typing, MS Office, and healthcare domain familiarity; shift is Sunday-Thursday 3pm-11:30pm CST; remote within the US; compensation range $20.60-$25.75 per hour; 2-3+ years customer service, high school diploma, CRM/Salesforce experience preferred. Location is Remote - US and compensation varies by location.
Required Qualifications
- High school diploma or equivalent
- 2–3+ years of customer service experience in a high-volume environment (Contact Center or 60+ activities/day)
- Strong communication skills—clear, empathetic, and proactive (verbal and written)
- Experience using Microsoft Office tools (Outlook required; Word, Excel, PowerPoint preferred)
- Typing speed of 40+ WPM and confident system navigation
- Ability to handle sensitive information and stressful situations calmly and professionally
- Flexibility to adapt quickly in a growth-driven, fast-paced environment
- Demonstrate resourcefulness and emotional intelligence to identify obstacles and work collaboratively toward solutions
- Exhibit independent thinking and sound judgment when addressing situations not outlined in manuals or procedures
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