Customer Care Advisor – Social Media (Italian Speaker) Lisbon w/ Relocation
$1,248,816–$1,639,404 year
On-sitePalermo, Sicily, Italy
Job Summary
Respond to customer inquiries via social media and digital channels, providing accurate information and effective solutions while handling complaints and escalating complex cases. Maintain a professional, empathetic communication style and ensure compliance with company policies and quality standards. Meet productivity and performance targets within a fast-paced environment. Requires fluent Italian and B1/B2 English, with a minimum typing speed of 20 words per minute. Initial 12-month contract with 40-hour rotational shifts. Includes health insurance, Portuguese language lessons, and relocation support. Join our multicultural team to deliver excellent digital customer service.
Required Qualifications
- Fluent Italian (written and spoken)
- English proficiency at B1/B2 level
- Minimum typing speed of 20 words per minute
- Strong communication and problem-solving skills
- Customer-oriented mindset and ability to work in a fast-paced environment
- Basic computer literacy and familiarity with social media platforms
- Initial Contract: 12 months (renewable)
- Working Hours: 40 hours per week, 8 hours per day, on a rotational shift pattern
- Flight Ticket Refund: Provided according to company policy
- Health Insurance: Included
- Portuguese Language Lessons: Free of charge
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.