Customer Care Advisor -Days
On-siteRochdale, England, United Kingdom
Rochdale, England, United KingdomOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Represent the JD plc brand by resolving customer queries via phone, email, social media, and live chat, addressing product issues pre and post order. Take telesales orders, set delivery expectations, and provide technical assistance for website purchases. Communicate product information, handle written correspondence, and accurately record contact reasons. Actively solicit customer feedback and recommend improvements to your line manager. This role requires flexibility to cover a 24/7 operation.
Required Qualifications
- Previous experience in a customer service role
- Ability to remain calm and focussed when dealing with challenging situations
- Ability to work on own initiative and as part of a team
- Being creative and forward thinking in suggesting alternative solutions to resolve customer issues
- Understands the need for confidentiality and compliance with legislation
- Open and adaptable to change
- Ability to quickly adapt
- Flexible approach to working
- Can-do attitude
- Accountability even when something is outside area of responsibility
- Ability to provide good judgement
- Self-starter and self-sufficient
- Excellent PC skills
- Excellent communicator
- Positive manner
- Ability to cover a 24/7 operation
Desired Qualifications
- Previous experience in a customer service role is desirable
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