Customer Care Advisor
$39,520–$45,760 year
On-siteChampaign, Illinois, United States or Joliet, Illinois, United States
Job Summary
Deliver technical, troubleshooting, and service support via phone, chat, and email to ensure customer satisfaction and retention. Manage relationships for digital-first customers by encouraging adoption of digital offerings while de-escalating situations involving dissatisfied clients. Perform outbound calls as needed to provide exceptional service and inform customers about appropriate products. Maintain customer confidence by keeping information confidential and refer clients to relevant services. Participate in training sessions and team meetings to adapt to change and respond to requests professionally. Work independently in a fast-paced environment using strong verbal and written communication skills to solve problems efficiently.
Required Qualifications
- High School diploma
- Knowledge of Microsoft Office
- Ability to leverage strong interpersonal, written, and verbal communication skills
- Ability to analyze and solve problems efficiently and accurately
- Ability to maintain mental concentration and visual attention to detail
- Ability to effectively manage time
- Ability to work independently and in a fast-paced, team environment
- Ability to adapt to change and respond to all requests in a professional and positive manner
- Ability to maintain customer confidence and protect bank operations by keeping information confidential
- Ability to express desire and show the willingness to assist customers and resolve issues
- Ability to attend and participate in training sessions and team meetings
Desired Qualifications
- Previous banking experience
- Ability to obtain Busey account with online/mobile banking
- Knowledge of web browsers, digital offerings and products and services
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