Customer CARe Advisor (12-month Fixed-Term Contract)
On-site · Loganholme, Queensland, Australia
Job Summary
As the key point of contact for customers, guide them through the end-to-end repair journey and ensure they feel informed, supported and valued. Responsibilities include providing friendly, professional customer service throughout the repair journey, handling inquiries in person and by phone, updating customers on repair progress, collaborating with internal teams, liaising with insurance companies, monitoring bookings and schedules, maintaining accurate records, and contributing to a positive team environment. Prior experience in customer service or administration is preferred; IT literacy and the ability to navigate various software systems are required. Automotive or insurance experience is advantageous but not essential. Must have Australian working rights (Permanent Resident).
Required Qualifications
- Previous experience in customer service, administration, reception or a customer-facing role
Additional Requirements
- Australian working rights required
- Permanent Resident or eligible to work in Australia
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