Customer Care Administrator

Manage facility issues including supplies, coffee, and paper products. Process removals, disconnects, and reconnections based on notifications from collections and customer service. Generate projects, send certified letters, and create relevant documents for mailing to customers. File all documents and upload pertinent data into Salesforce. Scan and send returned customer documents to the CPA, assigning unreceived documents to field representatives for manual retrieval. Develop daily routes for field representatives, monitor performance using company vehicle tracking software, and track required documents via Salesforce and personal spreadsheets. Submit weekly reports to the Chief Customer Officer and others as requested.