Customer Assurance Specialist - HVAC Support & Training
On-site · Milwaukee, Wisconsin, United States or Neenah, Wisconsin, United States
Job Summary
Join Auer Steel as a Customer Assurance Specialist responsible for providing post-sale support for HVAC equipment. Key responsibilities include troubleshooting and installation assistance for HVAC/R equipment, diagnosing technical issues, documenting calls for follow-up, and conducting training classes on installation techniques. Candidates should have 3+ years of experience in HVAC/R service, exceptional communication skills, a positive attitude, and the ability to train others while displaying strong leadership qualities.
Required Qualifications
- 3+ years of experience in the installation and service of HVAC/R equipment
- A positive attitude and a desire to help others
- Ability to provide basic troubleshooting and installation assistance
- Ability to conduct training classes on installation and troubleshooting techniques
Desired Qualifications
- Strong written communication and customer service skills
- Exceptional communication and presentation skills
- Leadership qualities
- Resourcefulness and vision
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